For a major manufacturer, outdated product configuration stood in the way of sales. But change was tricky. A new process would impact the whole company, with product customization adding to the complexity.

Our challenge: reshape the process around user needs while quickly bringing the company up to speed. Evantage began with multi-faceted research to target areas for improvement. Then came design requirements, a user interface and an integrated plan for rollout. The result was an efficient new system ready to deliver—not only for the business, but for customers as well.